SDN Young Talent Board presents the SDN Next Gen Conference 2024
SDN Young Talent Board presents
the SDN Next Gen Conference 2024
SDN Young Talent Board presents the SDN Next Gen Conference 2024

Infinite Threads

Infinite Threads

Infinite Threads

Infinite Threads

Interdisciplinary Collaboration to Unlock the Power of Service Design

Interdisciplinary Collaboration to Unlock the Power of Service Design

Interdisciplinary Collaboration to Unlock the Power of Service Design

Interdisciplinary Collaboration to Unlock the Power of Service Design

→ April 12, 2024
↗ Virtual & On-site

→ April 12, 2024
↗ Virtual & On-site

→ April 12, 2024
↗ Virtual & On-site

The Conference for the Next Generation
of Designers

The Conference for the Next Generation
of Designers

Be part of a global movement of students, young professionals and career shifters unlocking the power of service design.

Be part of a global movement of students, young professionals and career shifters unlocking the power of service design.

This Year’s Theme: Infinite Threads

This Year’s Theme: Infinite Threads

This Year’s Theme: Infinite Threads

Interdisciplinary Collaboration to Unlock the Power of Service Design

Interdisciplinary Collaboration to Unlock the Power of Service Design

Interdisciplinary Collaboration to Unlock the Power of Service Design

Weave together a more inclusive, global tapestry

of Service Design. Transcend individual titles and explore the interdisciplinary skills, knowledge and networks that thread various efforts to address complex global and local challenges. Join us for a 24 hour adventure, online and in-person at select cities around the world.

Weave together a more inclusive, global tapestry

of Service Design. Transcend individual titles and explore the interdisciplinary skills, knowledge and networks that thread various efforts to address complex global and local challenges. Join us for a 24 hour adventure, online and in-person at select cities around the world.

What to Expect

What to Expect

Elevate Your Career

Join portfolio reviews from top companies, connect with industry experts, and access the latest service design knowledge.

Hone Your Skills

Join workshops, interactive talks, and panel discussions to sharpen your skills with hands-on learning.

Meet Amazing People

Meet other students, young talents & career shifters unlocking the power of service design.

Enjoy the Experience

24 hours of inspiring talks, games, and activeties for making friends and having fun.

Tap into the Heart of

Service Design

Connect with the companies and ideas at the forefront of service design across the world.

  • Elevate Your Career

    Join portfolio reviews from top companies, connect with industry experts, and access the latest service design knowledge.

  • Hone Your Skills

    Join workshops, interactive talks, and panel discussions to sharpen your skills with hands-on learning.

  • Meet Amazing People

    Meet other students, young talents & career shifters unlocking the power of service design.

  • Enjoy the Experience

    24 hours of inspiring talks, games, and activeties for making friends and having fun.

  • Tap into the Heart of

    Service Design

    Connect with the companies and ideas at the forefront of service design across the world.

  • Elevate Your Career

    Join portfolio reviews from top companies, connect with industry experts, and access the latest service design knowledge.

  • Hone Your Skills

    Join workshops, interactive talks, and panel discussions to sharpen your skills with hands-on learning.

  • Meet Amazing People

    Meet other students, young talents & career shifters unlocking the power of service design.

  • Enjoy the Experience

    24 hours of inspiring talks, games, and activeties for making friends and having fun.

  • Tap into the Heart of

    Service Design

    Connect with the companies and ideas at the forefront of service design across the world.

  • Elevate Your Career

    Join portfolio reviews from top companies, connect with industry experts, and access the latest service design knowledge.

  • Hone Your Skills

    Join workshops, interactive talks, and panel discussions to sharpen your skills with hands-on learning.

  • Meet Amazing People

    Meet other students, young talents & career shifters unlocking the power of service design.

  • Enjoy the Experience

    24 hours of inspiring talks, games, and activeties for making friends and having fun.

  • Tap into the Heart of

    Service Design

    Connect with the companies and ideas at the forefront of service design across the world.

Our Statistics

Our Statistics

0

+

attendees

30

0+

attendees

0

+

attendees

0

+

attendees

0

+

sessions

60

+

sessions

0

+

sessions

0

+

sessions

0

+

countries

45

+

countries

0

+

countries

0

+

countries

0

hours long

24

hours long

0

hours long

0

hours long

  • AEST

    11:00-11:00

  • EDT

    21:00-21:00

  • KST

    10:00-10:00

  • PDT

    18:00-18:00

  • JST

    10:00-10:00

  • EAT

    4:00-4:00

  • WAT

    2:00-2:00

  • CDT

    20:00-20:00

  • NZDT

    13:00-13:00

  • MDT

    19:00-19:00

  • CAT

    3:00-3:00

  • ICT

    8:00-8:00

  • VET

    21:00-21:00

  • IST

    6:30-6:30

  • EEST

    4:00-4:00

  • AST

    21:00-21:00

  • IRST

    4:30-4:30

  • BRT

    22:00-22:00

  • GST

    5:00-5:00

  • CDT

    20:00-20:00

  • NZDT

    13:00-13:00

  • MDT

    19:00-19:00

  • CAT

    3:00-3:00

  • ICT

    8:00-8:00

  • VET

    21:00-21:00

  • IST

    6:30-6:30

  • EEST

    4:00-4:00

  • AST

    21:00-21:00

  • IRST

    4:30-4:30

  • BRT

    22:00-22:00

  • GST

    5:00-5:00

  • AEST

    11:00-11:00

  • EDT

    21:00-21:00

  • KST

    10:00-10:00

  • PDT

    18:00-18:00

  • JST

    10:00-10:00

  • EAT

    4:00-4:00

  • WAT

    2:00-2:00

  • AEST

    11:00-11:00

  • EDT

    21:00-21:00

  • KST

    10:00-10:00

  • PDT

    18:00-18:00

  • JST

    10:00-10:00

  • EAT

    4:00-4:00

  • WAT

    2:00-2:00

  • CDT

    20:00-20:00

  • NZDT

    13:00-13:00

  • MDT

    19:00-19:00

  • CAT

    3:00-3:00

  • ICT

    8:00-8:00

  • VET

    21:00-21:00

  • IST

    6:30-6:30

  • EEST

    4:00-4:00

  • AST

    21:00-21:00

  • IRST

    4:30-4:30

  • BRT

    22:00-22:00

  • GST

    5:00-5:00

  • CDT

    20:00-20:00

  • NZDT

    13:00-13:00

  • MDT

    19:00-19:00

  • CAT

    3:00-3:00

  • ICT

    8:00-8:00

  • VET

    21:00-21:00

  • IST

    6:30-6:30

  • EEST

    4:00-4:00

  • AST

    21:00-21:00

  • IRST

    4:30-4:30

  • BRT

    22:00-22:00

  • GST

    5:00-5:00

  • AEST

    11:00-11:00

  • EDT

    21:00-21:00

  • KST

    10:00-10:00

  • PDT

    18:00-18:00

  • JST

    10:00-10:00

  • EAT

    4:00-4:00

  • EAT

    4:00-4:00

  • AEST

    11:00-11:00

  • EDT

    21:00-21:00

  • KST

    10:00-10:00

  • PDT

    18:00-18:00

  • JST

    10:00-10:00

  • EAT

    4:00-4:00

  • WAT

    2:00-2:00

  • CDT

    20:00-20:00

  • NZDT

    13:00-13:00

  • MDT

    19:00-19:00

  • CAT

    3:00-3:00

  • ICT

    8:00-8:00

  • VET

    21:00-21:00

  • IST

    6:30-6:30

  • EEST

    4:00-4:00

  • AST

    21:00-21:00

  • IRST

    4:30-4:30

  • BRT

    22:00-22:00

  • GST

    5:00-5:00

  • CDT

    20:00-20:00

  • NZDT

    13:00-13:00

  • MDT

    19:00-19:00

  • CAT

    3:00-3:00

  • ICT

    8:00-8:00

  • VET

    21:00-21:00

  • IST

    6:30-6:30

  • EEST

    4:00-4:00

  • AST

    21:00-21:00

  • IRST

    4:30-4:30

  • BRT

    22:00-22:00

  • GST

    5:00-5:00

  • AEST

    11:00-11:00

  • EDT

    21:00-21:00

  • KST

    10:00-10:00

  • PDT

    18:00-18:00

  • JST

    10:00-10:00

  • EAT

    4:00-4:00

  • EAT

    4:00-4:00

How Does the Conference Work?

How Does the Conference Work?

How Does the Conference Work?

How Does the Conference Work?

SDN Next Gen Conference is a 24-hour virtual event for the rising stars of service design.


We keep the party going around the clock, around the globe, with workshops, talks, networking, and portfolio reviews.

SDN Next Gen Conference is a 24-hour virtual event for the rising stars of service design.


We keep the party going around the clock, around the globe, with workshops, talks, networking, and portfolio reviews.

SDN Next Gen Conference is a 24-hour virtual event for the rising stars of service design.


We keep the party going around the clock, around the globe, with workshops, talks, networking, and portfolio reviews.

SDN Next Gen Conference is a 24-hour virtual event for the rising stars of service design.


We keep the party going around the clock, around the globe, with workshops, talks, networking, and portfolio reviews.

Schedule

Schedule

One Conference,
Three Regions

One Conference,
Three Regions

Our 24-hour schedule is divided into three timezones. You can join during your local time, or stay up all night and join all three!

Our 24-hour schedule is divided into three timezones. You can join during your local time, or stay up all night and join all three!

Region 1
Asia & Australia
Region 2
Europe & Africa
Region 3
Americas

Set your local time:

UTC+1: Lagos, London, Glasgow, Casa...

Networking

02:10 AM - 02:30 AM

Keynote

李忠翰 Eddie Li - From Ticket to Journey: Revolutionising Immersive Travel Experience Through Service Design

02:45 AM - 03:05 AM

Stage 1

3 Talks: The Power of Multiculturality, Lead Meaningful Cultures, Museum Experiences

03:05 AM - 04:05 AM

Stage 2

3 Talks: 10x Your Career with Passion, Behavioral Science, In Service of Learning

03:05 AM - 04:05 AM

Panel Discussion

Cultivating Creativity and Innovation Across Disciplines

04:15 AM - 04:45 AM

Networking & Mentorship Taster

04:45 AM - 06:00 AM

Keynote

Vinisha Halli - Threads to Tapestry

06:10 AM - 06:30 AM

Portfolio Reviews

Live Portfolio Reviews: Somia CX & pxd

06:30 AM - 07:30 AM

Keynote

Prof. Manisha Phadke - Channeling Emotions and Aspirations for an Effective Social Impact

07:30 AM - 07:50 AM

Workshops

3 Workshops: Creative Confidence, Stakeholder Collaboration, Sustainability Leadership. Plus, Sprint Design Challenge Ideation

07:55 AM - 09:25 AM
Region 1
Asia & Australia
Region 2
Europe & Africa
Region 3
Americas

Set your local time:

UTC+1: Lagos, London, Glasgow, Casa...

Networking

02:10 AM - 02:30 AM

Keynote

李忠翰 Eddie Li - From Ticket to Journey: Revolutionising Immersive Travel Experience Through Service Design

02:45 AM - 03:05 AM

Stage 1

3 Talks: The Power of Multiculturality, Lead Meaningful Cultures, Museum Experiences

03:05 AM - 04:05 AM

Stage 2

3 Talks: 10x Your Career with Passion, Behavioral Science, In Service of Learning

03:05 AM - 04:05 AM

Panel Discussion

Cultivating Creativity and Innovation Across Disciplines

04:15 AM - 04:45 AM

Networking & Mentorship Taster

04:45 AM - 06:00 AM

Keynote

Vinisha Halli - Threads to Tapestry

06:10 AM - 06:30 AM

Portfolio Reviews

Live Portfolio Reviews: Somia CX & pxd

06:30 AM - 07:30 AM

Keynote

Prof. Manisha Phadke - Channeling Emotions and Aspirations for an Effective Social Impact

07:30 AM - 07:50 AM

Workshops

3 Workshops: Creative Confidence, Stakeholder Collaboration, Sustainability Leadership. Plus, Sprint Design Challenge Ideation

07:55 AM - 09:25 AM

Schedule Continues in Region 2…

Region 1
Asia & Australia
Region 2
Europe & Africa
Region 3
Americas

Set your local time:

UTC+1: Lagos, London, Glasgow, Casa...

Networking

02:10 AM - 02:30 AM

Keynote

李忠翰 Eddie Li - From Ticket to Journey: Revolutionising Immersive Travel Experience Through Service Design

02:45 AM - 03:05 AM

Stage 1

3 Talks: The Power of Multiculturality, Lead Meaningful Cultures, Museum Experiences

03:05 AM - 04:05 AM

Stage 2

3 Talks: 10x Your Career with Passion, Behavioral Science, In Service of Learning

03:05 AM - 04:05 AM

Panel Discussion

Cultivating Creativity and Innovation Across Disciplines

04:15 AM - 04:45 AM

Networking & Mentorship Taster

04:45 AM - 06:00 AM

Keynote

Vinisha Halli - Threads to Tapestry

06:10 AM - 06:30 AM

Portfolio Reviews

Live Portfolio Reviews: Somia CX & pxd

06:30 AM - 07:30 AM

Keynote

Prof. Manisha Phadke - Channeling Emotions and Aspirations for an Effective Social Impact

07:30 AM - 07:50 AM

Workshops

3 Workshops: Creative Confidence, Stakeholder Collaboration, Sustainability Leadership. Plus, Sprint Design Challenge Ideation

07:55 AM - 09:25 AM

Schedule Continues in Region 2…

Speakers

Speakers

Oona O'Brien

Service Designer & User researcher, Intact / Consultant

Young Talent Speaker

Decolonizing Service Design Ethics and Aesthetics

Oona O'Brien

Service Designer & User researcher, Intact / Consultant

Young Talent Speaker

Decolonizing Service Design Ethics and Aesthetics

Oona O'Brien

Service Designer & User researcher, Intact / Consultant

Young Talent Speaker

The Power of Multiculturality, a Tool to Craft Successful and Scalable Services

04:30

-

04:45

EST

This talk will focus on the importance of understanding the cultures we are designing for in order to craft impactful and relevant services. I will also explain the relevance of gathering insights from various cultural perspectives to avoid biases and foster success in multicultural design teams.

Speaker Bio

Hello, I'm Oona, a globe-trotter Service Designer and User Researcher with experience in six countries across Europe, Africa, and North America. This global exposure has given me valuable insights into how culture influences our interactions with products and services. In today's landscape, we rarely design for a single culture anymore, and this keeps fueling my desire to research and understand the multicultural subtleties we must take into account when crafting services. I'm always eager to broaden my knowledge and discuss these topics. Feel free to check some of my work and let's connect!

Oona O'Brien

Service Designer & User researcher, Intact / Consultant

Young Talent Speaker

Decolonizing Service Design Ethics and Aesthetics

Oona O'Brien

Service Designer & User researcher, Intact / Consultant

Young Talent Speaker

The Power of Multiculturality, a Tool to Craft Successful and Scalable Services

04:30

-

04:45

EST

This talk will focus on the importance of understanding the cultures we are designing for in order to craft impactful and relevant services. I will also explain the relevance of gathering insights from various cultural perspectives to avoid biases and foster success in multicultural design teams.

Speaker Bio

Hello, I'm Oona, a globe-trotter Service Designer and User Researcher with experience in six countries across Europe, Africa, and North America. This global exposure has given me valuable insights into how culture influences our interactions with products and services. In today's landscape, we rarely design for a single culture anymore, and this keeps fueling my desire to research and understand the multicultural subtleties we must take into account when crafting services. I'm always eager to broaden my knowledge and discuss these topics. Feel free to check some of my work and let's connect!

Daniel Szuc

Founder, Apogee + Make Meaningful Work

Senior Professional Speaker

Decolonizing Service Design Ethics and Aesthetics

Daniel Szuc

Founder, Apogee + Make Meaningful Work

Senior Professional Speaker

Decolonizing Service Design Ethics and Aesthetics

Daniel Szuc

Founder, Apogee + Make Meaningful Work

Senior Professional Speaker

Lead Meaningful Cultures

04:30

-

04:45

EST

Make Meaningful Work defines culture as "the interactions, relationships and behaviours between people to take healthy action". It is how we feel and how we make others feel in and around the delivery, process, tools, methodologies and outputs of work. The problem for people at work is that often cultures feel vague or imposed upon people at work by others through words like "values" where often people don't always know what the words mean, or how to discuss, confront problems in cultures at work or positively influence or improve it. We simply do not know how to Lead Meaningful Cultures. This session will demonstrate how you can more positively influence cultures and the people working in it by applying a tool that myself and Josephine Wong (co-founder in Make Meaningful Work) invented called "Practice Spotting (tm)" to more explicitly Make Meaningful Work together. "Practice Spotting(tm)" is "The Key" to help individuals and teams address the gap between feeling sleepwalking or engaged in your work, and to "Take Responsibility to Insert Meaning into Moments that Matter".

Speaker Bio

Dan is a co-founder and principal at Apogee and co-founder of Make Meaningful Work, as well as the co-founder of UX Hong Kong. He has been involved in the UX field for over 25 years, and has been based in Hong Kong for over 20 years. Dan has lectured about user-centered design globally. He has co-authored three books including Global UX with Whitney Quesenbery, the Usability Kit with Gerry Gaffney and Make Meaningful Work with Josephine Wong.

Daniel Szuc

Founder, Apogee + Make Meaningful Work

Senior Professional Speaker

Decolonizing Service Design Ethics and Aesthetics

Daniel Szuc

Founder, Apogee + Make Meaningful Work

Senior Professional Speaker

Lead Meaningful Cultures

04:30

-

04:45

EST

Make Meaningful Work defines culture as "the interactions, relationships and behaviours between people to take healthy action". It is how we feel and how we make others feel in and around the delivery, process, tools, methodologies and outputs of work. The problem for people at work is that often cultures feel vague or imposed upon people at work by others through words like "values" where often people don't always know what the words mean, or how to discuss, confront problems in cultures at work or positively influence or improve it. We simply do not know how to Lead Meaningful Cultures. This session will demonstrate how you can more positively influence cultures and the people working in it by applying a tool that myself and Josephine Wong (co-founder in Make Meaningful Work) invented called "Practice Spotting (tm)" to more explicitly Make Meaningful Work together. "Practice Spotting(tm)" is "The Key" to help individuals and teams address the gap between feeling sleepwalking or engaged in your work, and to "Take Responsibility to Insert Meaning into Moments that Matter".

Speaker Bio

Dan is a co-founder and principal at Apogee and co-founder of Make Meaningful Work, as well as the co-founder of UX Hong Kong. He has been involved in the UX field for over 25 years, and has been based in Hong Kong for over 20 years. Dan has lectured about user-centered design globally. He has co-authored three books including Global UX with Whitney Quesenbery, the Usability Kit with Gerry Gaffney and Make Meaningful Work with Josephine Wong.

Setthawut (Steven) Fang

Head of Behavioral Design Lab, Sand Studio & Co.

Young Talent Speaker

Decolonizing Service Design Ethics and Aesthetics

Setthawut (Steven) Fang

Head of Behavioral Design Lab, Sand Studio & Co.

Young Talent Speaker

Decolonizing Service Design Ethics and Aesthetics

Setthawut (Steven) Fang

Head of Behavioral Design Lab, Sand Studio & Co.

Young Talent Speaker

Empowering Service Design with Behavioral Science

04:30

-

04:45

EST

The 21st century faces some of the greatest challenges in our human history, from global warming, technological disruptions, to aging society and the recent pandemic. While these complex global issues are all unique in their own way, the one common thing shared across them is the people. This talk will deep dive into the world of behavioral science, an emerging field that has been gaining global recognition in recent years for its impact towards supporting government policies and tackling world’s toughest challenges. By the end of the talk, the audience will understand the fundamentals of what behavioral science is, and how it can be used to empower service design to make a positive impact in our society. Real-world case studies of applied behavioral science will be discussed across people, organizational, and societal levels to showcase the potential of behavioral science in creating positive behavioral change and sustainable impact to the world.

Speaker Bio

Steven is an interdisciplinary designer who is on a mission to help make the world a better place through design, business, and technology. He is currently working as a designer at Sand Studio & Co., a design agency based in Bangkok, Thailand. At Sand Studio, he is the head of Behavioral Design Lab, an internal unit that tackles world’s challenges through the behavioral lens. He currently focuses on bridging the gap between behavioral science and design to create positive behavioral change and sustainable impact to society. Steven’s passion and experience in working at the intersection between design, business, and technology act as the key drivers in driving innovation towards addressing the world’s toughest challenges in the 21st century.

Setthawut (Steven) Fang

Head of Behavioral Design Lab, Sand Studio & Co.

Young Talent Speaker

Decolonizing Service Design Ethics and Aesthetics

Setthawut (Steven) Fang

Head of Behavioral Design Lab, Sand Studio & Co.

Young Talent Speaker

Empowering Service Design with Behavioral Science

04:30

-

04:45

EST

The 21st century faces some of the greatest challenges in our human history, from global warming, technological disruptions, to aging society and the recent pandemic. While these complex global issues are all unique in their own way, the one common thing shared across them is the people. This talk will deep dive into the world of behavioral science, an emerging field that has been gaining global recognition in recent years for its impact towards supporting government policies and tackling world’s toughest challenges. By the end of the talk, the audience will understand the fundamentals of what behavioral science is, and how it can be used to empower service design to make a positive impact in our society. Real-world case studies of applied behavioral science will be discussed across people, organizational, and societal levels to showcase the potential of behavioral science in creating positive behavioral change and sustainable impact to the world.

Speaker Bio

Steven is an interdisciplinary designer who is on a mission to help make the world a better place through design, business, and technology. He is currently working as a designer at Sand Studio & Co., a design agency based in Bangkok, Thailand. At Sand Studio, he is the head of Behavioral Design Lab, an internal unit that tackles world’s challenges through the behavioral lens. He currently focuses on bridging the gap between behavioral science and design to create positive behavioral change and sustainable impact to society. Steven’s passion and experience in working at the intersection between design, business, and technology act as the key drivers in driving innovation towards addressing the world’s toughest challenges in the 21st century.

Catharina Krisanti

Experience Design Consultant, SomiaCX

Young Talent Speaker

Decolonizing Service Design Ethics and Aesthetics

Catharina Krisanti

Experience Design Consultant, SomiaCX

Young Talent Speaker

Decolonizing Service Design Ethics and Aesthetics

Catharina Krisanti

Experience Design Consultant, SomiaCX

Young Talent Speaker

Enhancing The Future Museum Visitor Experience Through Framework Prototyping

04:30

-

04:45

EST

“Why do most Indonesians often visit a museum only once and feel that it's 'enough'?”

Speaker Bio

Krisan has worked as an experience design consultant for 3 years at SomiaCX, engaging in diverse projects spanning digital interactions, research, and service design. With a foundation in graphic and industrial design, she finds delight in blending digital and physical interactions to shape her design approach. She is excited to showcase her latest service design projects, deeply rooted in the unique cultural context of an Indonesian museum.

Catharina Krisanti

Experience Design Consultant, SomiaCX

Young Talent Speaker

Decolonizing Service Design Ethics and Aesthetics

Catharina Krisanti

Experience Design Consultant, SomiaCX

Young Talent Speaker

Enhancing The Future Museum Visitor Experience Through Framework Prototyping

04:30

-

04:45

EST

“Why do most Indonesians often visit a museum only once and feel that it's 'enough'?”

Speaker Bio

Krisan has worked as an experience design consultant for 3 years at SomiaCX, engaging in diverse projects spanning digital interactions, research, and service design. With a foundation in graphic and industrial design, she finds delight in blending digital and physical interactions to shape her design approach. She is excited to showcase her latest service design projects, deeply rooted in the unique cultural context of an Indonesian museum.

Prof. Manisha Phadke

Consultant and Educator, Self-Employed

Keynote Speaker

Decolonizing Service Design Ethics and Aesthetics